Your guests review you in five places. You check one.
Your Scout team reads Google, TripAdvisor, Booking.com, Airbnb and social posts about your property and the hotels around you. Every week you get a sourced briefing: what to reply to, what changed nearby, and what to do next.
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Where we look
- Google reviews
- TripAdvisor
- Booking.com
- Airbnb
- Expedia
- TikTok
- Travel forums and Reddit
- Travel press and blogs
A guest posted a review at 2am. You’ll know by 8.
Reviews land on different platforms, in different languages, at all hours. Your Scout team collects them in one place, flags the ones still waiting for a reply, and spots the complaint that keeps coming back.
Every platform, one list
Reviews from booking sites, maps and social posts, each linked to the original.
The pattern behind the stars
Recurring themes like check-in, noise or Wi-Fi, counted across platforms.
Replies in your guest’s language
Toni drafts a reply in your voice and their language. You approve before anything is posted.
La habitación era preciosa, pero el wifi se cortaba todo el tiempo.
The room was beautiful, but the Wi-Fi kept dropping.
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Know what the hotels down the road are doing.
New packages, retreats, events, rate changes and fresh reviews from the properties your guests compare you with. You choose which hotels we watch.
New offers, the week they appear
Packages, retreats, events and promotions, with the date and a link.
Ratings side by side
Your scores next to theirs on each platform, tracked week over week.
What it means for you
A short read on whether to respond, and how. Facts and analysis are labelled separately.
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What to reply to, fix and post this week.
One short briefing every week, in your inbox, Slack or WhatsApp. It separates what your team can fix from what your marketing can use.
Replies first
Every unanswered review, with a draft ready.
Fixes your guests keep asking for
Operational themes for your team, with the reviews behind them.
Stories worth posting
What guests love most, turned into post ideas you can approve.
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Built for how you work.
Guests from everywhere
Reviews in any language, with the original wording and a translation.
No analyst needed
Built for small teams who run the property and don’t have time to check five platforms.
Quiet weeks still count
When reviews are few, we cover nearby hotels and travel trends in your area instead.
Questions
Something else about your hotel? Ask us in the interview.
Which platforms do you cover?
Booking sites, map reviews, social posts and travel forums. Coverage depends on what each platform makes public, and we tell you what we couldn’t read.
Do you reply to guests for us?
No. We draft replies; nothing is posted without your approval.
Can we choose which competitors you watch?
Yes. You name the hotels, and we can suggest others your guests compare you with.
We just opened. Is there enough to report?
Yes. Early weeks focus on nearby hotels, your area and the first reviews, and set the baseline we compare against later.
Which languages?
Reviews in any language, translated into the language of your briefing.