Review protection for clinics and practices.
Your Scout team watches every review of your practice, flags the ones that look fake or break platform rules, prepares what you need to challenge them, and drafts replies that never break patient confidentiality.
Example · names are illustrative
We never remove honest reviews. Genuine criticism gets a thoughtful reply, not a takedown.
Where we look
- Google Maps
- Jameda
- Sanego
- Local forums
Fake and unlawful reviews, challenged the right way.
A one-star review from someone who was never your patient. Some reviews come from people who never visited, from competitors, or break the platform’s own rules. Your Scout team flags them, sorts them by reason and prepares a clear evidence pack. You check it against your own records and decide whether to submit it.
Flagged and sorted
Each suspicious review marked with the reason: no real visit, fake pattern, off-topic or offensive.
Your records, your decision
You confirm whether the person was really a patient. We never need access to patient data.
Tracked until it’s resolved
The status of every challenge in your weekly briefing.
No review text
Example · names are illustrative
Replies that answer criticism without breaking confidentiality.
You want to explain. You’re not allowed to say they were your patient. A reply that mentions a treatment or confirms someone was a patient can breach professional confidentiality. Your Scout team drafts calm, professional replies that address the concern, invite a direct conversation and reveal nothing about anyone.
Nothing about the patient
Drafts never confirm a visit, a diagnosis or a treatment.
Calm and professional
Replies that show future patients how you handle criticism.
You approve every word
Nothing is posted without you.
“Waited over an hour and the doctor seemed rushed.”
“Thank you for your feedback. We take waiting times seriously and would like to hear more. Please contact our practice team directly at …”
Example · names are illustrative
Correct listings, and the themes behind your reviews.
Your opening hours are wrong on three sites. Patients find you on many platforms, and not all of them are up to date. Your Scout team checks your listings and groups what patients mention most, so you can fix the cause, not just the review.
Listings checked
Opening hours, address, phone and services compared across platforms.
Themes, not single complaints
Waiting times, booking or parking, counted across every review.
A monthly view
How your ratings and themes changed, in one page.
Example · names are illustrative
Built for how you work.
Confidentiality first
Replies and reports never reveal anything about a patient, and we never need patient data.
Honest reviews stay
We only challenge reviews that look fake or break rules. Genuine criticism gets a reply.
A real person at the start
Every practice starts with a call with someone from Colleo.
Questions
Something else about your practice? Ask us in the first call.
Can you remove any negative review?
No. We only help you challenge reviews that look fake, come from people who never visited, or break the platform’s rules. Honest criticism stays, and we help you answer it.
Who submits the challenge?
You do, using the evidence pack we prepare. You stay in control of every step.
Do you need access to patient data?
No. You check your own records and tell us whether the person was a patient.
What if the reviewer really was a patient?
Then we draft a reply that addresses the concern without breaking confidentiality.
Is this legal advice?
No. We prepare information and drafts. For legal steps, we recommend talking to your own lawyer.
Which platforms do you cover?
Google Maps, Jameda, Sanego, Facebook, Instagram and local forums, and others where your patients leave reviews.
How much does it cost?
It depends on your practice and platforms. After the first call you get a clear proposal before anything starts.