Sam
Leads the teamPlans each week around your goals, keeps the team on track and sends your weekly note.
Updates, backups, fixes, content changes and new pages, handled by six digital colleagues. You ask in plain words, and anything your visitors would see waits for your OK.
Example · names are illustrative
Some of the work runs in the background. Anything your visitors would see waits for your OK.
+Need something not on the list? Just ask.
Your contact form broke three weeks ago. Nobody told you. The worst website problems make no noise. A form stops sending, a booking button fails, a certificate expires, and customers quietly leave. Your Website team checks the parts that bring you business, every day.
Contact forms, bookings, checkout and login, tested end to end, not just whether the homepage loads.
When something breaks, the team fixes it and tells you what happened and why.
Found and handled before a visitor or search engine trips over them.
Example · names are illustrative
An update broke your layout. Your visitors never saw it. Updates keep a site secure, and they are also the most common way a site breaks. Every update is tried on a copy of your site first. Only what passes reaches the live site.
Core, theme and plugin updates run on a staging copy with the same content.
An update that breaks a page stays on the old version, and you’re told which one and why.
Backups are kept so any change can be undone.
Example · names are illustrative
Change the price on Monday, not next month. Small changes shouldn’t need a ticket, a quote and a two-week wait. Tell your Website team in Slack, Teams, WhatsApp or email. You get a preview link, and nothing goes live until you say so.
“Update the winter prices” or “add our new team member” is enough.
Every change is built on staging, with a link to check it on desktop and mobile.
A page for a new offer or event, built in your design.
Example · names are illustrative
Your website still says “Summer 2025”. Old offers, past events, last year’s prices and team members who left long ago. Your Website team reads your site like a visitor would and flags anything that is out of date, with a ready fix.
Expired campaigns, old prices and past events found across every page.
Checked against what you’ve told us, so customers don’t show up to a closed door.
Each item comes with a proposed update for your OK.
Example · names are illustrative
A slow page loses visitors before they read a word, and a site that search engines and AI assistants can’t read loses them before they arrive. Your Website team keeps both in shape and shows you what changed.
Images, caching and heavy pages fixed, starting with the pages most visitors see.
Page titles, structured data and clear page structure, so your business is described correctly.
Common issues like missing image descriptions and low contrast flagged with a fix.
Example · names are illustrative
Your customers keep asking. Your website should answer. When your Scout team hears the same question in reviews and messages, your Website team can turn it into an answer on your site. What customers say becomes what your website fixes next.
Recurring questions from reviews and comments turned into FAQ entries and page updates.
A booking step people struggle with, flagged and simplified.
Scout finds it, the Website team ships it, you approve it.
Example · names are illustrative
Before your team touches anything, a person from Colleo talks with you about your site, your goals and what you want handled. After that, setup is quick, within 1 week.
A call with a real person about your site and what matters most.
A full backup and a staging copy before anything changes.
A clear list of what’s working, what’s broken and what’s out of date.
Fixes, updates and improvements, each one waiting for your OK where visitors would see it.
Your corrections become house rules you approve, so the team learns how you like things.
Sam leads the team and answers for its work. You can talk to any of them directly.
Plans each week around your goals, keeps the team on track and sends your weekly note.
Makes the changes you ask for and builds new pages in your design.
Runs updates, backups, uptime checks and security.
Keeps pages fast and readable for search engines and AI answers.
Tests every change before it goes live, especially forms, bookings and checkout.
Flags privacy, cookie and accessibility issues, with a proposed fix.
Every team member is a digital colleague, and says so. A real person from Colleo is there from the first call.
Something else about your website? Ask us on the first call.
Yes. We start with a full check and a backup, then tell you what we found before anything changes.
WordPress, Shopify, Wix, Squarespace and Webflow. If your site runs on something else, ask us.
Changes are made on a staging copy and tested first. Backups are kept, so any change can be undone.
Security updates, backups, monitoring and fixes for clear errors. Anything visitors can see waits for your OK.
Yes. Every engagement starts with a call with someone from Colleo, who stays your contact.
Hosting keeps the server running. The Website team looks after everything on top: plugins, forms, content, speed and changes.
You do, along with its content and backups.
It depends on your site and what you want handled. After the first call you get a clear proposal before anything starts.